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Description
This is a breakthrough book. That is exactly how I saw it when I first read the manuscript. I so resonated with the importance, power, and timeliness of its message that I even suggested to theauthors that they title it "Breakthrough Conversations." But as I read deeper, listened to the tapes, and experienced the insight borne of years of experience with this material, I came to understand why it is titled Crucial Conversations.
Content:-
FOREWORD
ACKNOWLEDGMENTS
CH. 1: What's a Crucial Conversation?
And Who Cares ?
CH. 2: Mastering Crucial Conversations
The Power of Dialogue
CH. 3: Start with Heart
How to Stay Focused on What You Really Want
CH. 4: Learn to Look
How to Notice When Safety Is at Risk
CH. 5: Make It Safe
How to Make It Safe to Talk about Almost Anything
CH. 6: Master My Stories
How to Stay in Dialogue When You 're Angry, Scared, or Hurt
CH. 7: STATE My Path
How to Speak Persuasively, Not Abrasively
CH. 8: Explore Others' Paths
How to Listen When Others Blow Up or Clam Up
CH. 9: Move to Action
How to Turn Crucial Conversations into Action and Results
CH. 10: Putting It All Together
Tools for Preparing and Learning
CH. 11: Yeah, But
Advice for Tough Cases
CH. 12: Change Your Life
How to Turn Ideas into Habits
ENDNOTES
INDEX
Author Details
"Kerry Patterson"
"Joseph Grenny"
"Ron McMillan"
"Ron McMillan"
"AI Switzler"
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